Privacy Policy

BookWith Privacy Policy

Your privacy is important to us. It is BookWith’s policy to respect your privacy regarding any information we may collect from you across our website, http://bookwithapp.com, our App and/or other sites ands apps we own and operate.

The data controller of your information is BookWith Digital Ltd, Ground Floor Micawber Wharf, 17 Micawber Street, London N1 7TB, UK.

Our Privacy and Cookies policies are in compliance with Privacy Policy requirements of the EU GDPR 2018 rules. As a result, by default the policies are complying with most other privacy laws around the world, as the GDPR rules are so robust and come with stringent requirements.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

What information do we collect and why?

In order to provide you with the best BookWith app experience, we ask you to grant the following permissions:

Contacts access - required to show you other Bookwith users that you know, send invites, and make recommendations; we never download your contacts

Camera and storage access - required for allow you to attach images when direct messaging other BookWith users.

Location access - needed for displaying a map of nearby service providers; we do not track your location

Notification permission - allows us to send appointment and payment confirmations, as well as reminders for upcoming appointments.

Safeguarding your personal information.

We follow generally accepted industry security standards to safeguard and help prevent unauthorized access, maintain data security and correctly use personal identification and financial information. However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, we cannot guarantee the absolute security of such information during its transmission or its storage in our systems, and you should always take care to safeguard your personal information.

What should you consider before clicking on third party links?

This Privacy Policy applies solely to information collected by our Website and App. In an attempt to provide you with increased value, we may include third party links on our Website or App. These linked websites have separate and independent privacy policies. We therefore have no control over the content, activities and practices of these websites and, cannot accept responsibility or liability for their respective privacy policies. Nonetheless, we seek to protect the integrity of our Website and App and welcome any feedback about these linked websites (including if a specific link does not work).

Privacy Policy updates.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the last updated date at the bottom of this Privacy Policy.

Your privacy rights.

We are committed to delivering the rights that data protection law provides to individuals. Please be aware that these rights are often not absolute, and exemptions may apply. You can exercise your rights to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Under Data Subject Access Request (DSAR) you can exercise your rights as follows:

The right to be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your information and your rights. This is why we are providing you with information in this Privacy Policy.

The right to access: You have the right to access the information we hold about you. We act on requests and provide this information free of charge following your request via email using the contact details below and the subject title DSAR.

The right to rectification: You have the right to ask us to rectify your personal information if it becomes inaccurate.

The right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

The right to restrict processing: you have the right to restrict our processing of your personal information in certain circumstances, including if we no longer need your information but you would like us to retain it to ensure its continued availability to you in connection with any legal claims.

The right to data portability: You have rights to obtain and reuse your personal data for your own purposes across different services in certain circumstances. This right only applies to personal information you have provided to us (i.e. not any other information); where the processing is based on your consent; and when processing is carried out by automated means. 

The right to object: You have the right to object at any time to processing of personal information concerning you which is based on our legitimate interests. If we can show compelling legitimate grounds for processing your personal information which override your interests, or we need your personal information to establish, exercise or defend legal claims, we can continue to process it. Otherwise, we must stop using the relevant information.

The right to withdraw consent: Where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. 

Your continued use of our website and/or App will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about processing your personal data and how we handle user data and personal information, please use the following contact details: Data Protection Officer, BookWith Digital Ltd, Ground Floor Micawber Wharf, 17 Micawber Street, London N1 7TB, UK or by email at dpo@bookwithapp.com

This policy is effective as of July 2023.